Change EIN??

New Member
1 0 0

I reached out over a month ago to change my EIN and associated info for Shopify Payments. I have yet to hear back. I've contacted support to check the status and they tell me they'll escalate my request, etc. but I still haven't heard anything back. What is taking so long to get this done?


Shopify Staff
Shopify Staff
2290 243 477


I'm sorry to hear that there has been a delay in getting your EIN updated. Due to the tax season, there has been an influx of tickets which will cause a delay as our Tax team works to help our merchants with their tax-related questions and requests. If your ticket has been escalated then the best thing to do is wait for the ticket to be reviewed by our Tax team. They work on tickets in chronological order and will update you as soon as they have reviewed your request.  

Peter | Social Care @ Shopify 
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