I recently acquired an online business and shopify store. The seller made me an admin of the store and removed herself from the store. She removed her payment method for shopify bills, but did not remove her old bank account to receive payouts. I'd obviously like to change the bank account from hers to mine, but in order to do that shopify says it needs to verify my identity by inputting the old banking sort code and account number. I don't have this, and I'm sure the seller would rather not share that with me.
Is there a way to work around this so I can add my bank account and remove hers? Or is there a way to contact shopify support to change this?
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This is an accepted solution.
I am not sure if there is a direct email. Generally, active merchants submit tickets via Shopify's contact page.
Go to the link provided then click --> click on 'Contact Support' ---> on the next page select "Get support as a customer of a Shopify store" and follow the steps.