Changing my date of birth ?

AlexanderNysted
Tourist
4 0 1

Hi guys. Upon making my Shopify story I accidentally put in the wrong year of birth on my account. When it comes to receiving payments I am able to do so but I cannot lodge them into my bank account as I cannot confirm my identity as my date of birth on my account does not match my date of birth on my passport/id. Does anyone know how I can change my date of birth on my account or can a Shopify representative for so for me? Thanks.

Elle
Shopify Staff
Shopify Staff
1018 74 165

Hi, @AlexanderNysted 

Our payments team can certainly assist with modifying your date of birth so it matches your ID. 

I've sent you an email so I can loop in our payments team for you! Please respond when you are able to, as your response is necessary for verification purposes. 

Thanks!

Elle | Social Care @ Shopify 
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AlexanderNysted
Tourist
4 0 1

Perfect ! Haven´t received any mail yet ?

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Elle
Shopify Staff
Shopify Staff
1018 74 165

I sent the email at 12:15 EST and the subject line says "Shopify Support - Changing my date of birth?"

Do you mind double checking your spam to see if it is perhaps there? If not, let me know and I'll shoot you a new email! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AlexanderNysted
Tourist
4 0 1

Hi Elle, spam folder is clear. Only mail i´ve received is this : 

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aaronchunghl
New Member
1 0 0

Hi there,

I'm experiencing the same issue as well, May I request some help from the payment team as well?

 

Regards,

Aaron

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Elle
Shopify Staff
Shopify Staff
1018 74 165

@AlexanderNysted  Sorry about that! You should have the email now. 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Elle
Shopify Staff
Shopify Staff
1018 74 165

Hi, @aaronchunghl 

I've also sent you an email! Please respond at your convenience. 

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Murfreestore
Tourist
3 0 0

Hello Shopify, i want to edit my birth of date on shopify.

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Nanowatch14
New Member
1 0 0

Hey, I have the same issue, my son did the identity part and he accidentally did his and now I cannot change my identity and I don’t know what he filled in and what I have to change.

could someone please reply it is necessary

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