Hi guys. Upon making my Shopify story I accidentally put in the wrong year of birth on my account. When it comes to receiving payments I am able to do so but I cannot lodge them into my bank account as I cannot confirm my identity as my date of birth on my account does not match my date of birth on my passport/id. Does anyone know how I can change my date of birth on my account or can a Shopify representative for so for me? Thanks.
Our payments team can certainly assist with modifying your date of birth so it matches your ID.
I've sent you an email so I can loop in our payments team for you! Please respond when you are able to, as your response is necessary for verification purposes.
I sent the email at 12:15 EST and the subject line says "Shopify Support - Changing my date of birth?"
Do you mind double checking your spam to see if it is perhaps there? If not, let me know and I'll shoot you a new email!