Changing return address on shipping label - Help!

Shopify Staff
Shopify Staff
552 29 81

Hey @bedingburg!


If you are using a PO Box, there could be a couple of factors coming into play here that are blocking the verification:


  • 9 Digit zip codes are not usable, the ZIP code must be in a 5 digit format.
  • "Post Office" or another term for this won't work; the prefix must be "PO Box".

It could even be something as simple as an extra space somewhere in the address. Would you be able to double-check it all again for me, please and let me know if that works for you? I'd like to get to the bottom of this for you!


Speak soon :)



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Ava | Social Care @ Shopify
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New Member
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Hi Ava, how can I change my name (not address) on return label. I don't want my full name as the return address as it allows carriers to see that the merchandise inside is valuable.