Changing shipping rate of an order

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Is it possible to change the shipping rate of an order that's been placed but not yet fulfiled?  A customer missed or forgot to check the express option.  The only thing I'm able to change on the order are the items in it.

Or would the best action be to have them cancel their order and create a new one chosing express?

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Shopify Partner
349 38 73

This is an accepted solution.

Hi @Stylez2021 

You can't change the rate of a completed order. One potential option is to edit the order and add a custom product to the order called "Upgrade shipping to Express" with the price entered for the difference in shipping cost. It will then allow you to invoice the customer for the difference.

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That's a fair option. So then I would make the shipping adjustments on my
side - warehouse,etc. with the updated method.

The Shopify order, aside from the "custom product" item, wouldn't reflect a
change in what it sees for shipping?
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Shopify Partner
349 38 73

No. In the 'Shipping' line, it will still show the original method and rate.

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