Charging shipping for every package ordered in one order

Luvabel
New Member
4 0 0

Hi,

I sell a fixed dimension package and my client just ordered two of the same packages in 1 order. Shopify charged them for rate of 1 package only (Canada post). But now I have to pay double to ship the two packages to my client. (I dont combine packages I keep them separate and create different shipping labels to the same address). Can you help me understand what went wrong and how can I fix this?

0 Likes