Chat with shopify agent regading bank transfer option. Chat ticket # 3744194 total 1 hour chat of no use

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● Chat started.
Andra W:

Hi, how can I help you today?
Chandan Nasta:

Hi
Andra W:

Hi there!
Chandan Nasta:

Andra I have created my new store for the first time
Chandan Nasta:

and by watching you tube videos I had selected my payment as bank transfer
Chandan Nasta:

bcoz I thought its free
Chandan Nasta:

so today I created my 1st test order right now which you can see
Chandan Nasta:

but it didnt asked me 4 ne payment and just submitted the order
Chandan Nasta:

my site is live and every customer can see it
Andra W:

Do you mean free as in no transaction fees?
Chandan Nasta:

so now what I did is removed that bank transfer option since nothing comes up for payment and saved it but now when

i create a 2nd test order of mine I get this message "Payments can't be processed right now because of technical

problems. Please try again in a few minutes."
Andra W:

You need to set up a payment gateway, have you chosen one?
Chandan Nasta:

so shopify must be having their own right
Chandan Nasta:

Like ebay amazon have their own
Chandan Nasta:

Like shopo has their own
Chandan Nasta:

so shopify charges me monthly fee which I have already paid so doesnt shopify have this option
Andra W:

Shopify Payments is available in the United States, Canada, United Kingdom and Australia.
Chandan Nasta:

then what about India
Chandan Nasta:

whats the use then of being in this store
Andra W:

Here is the list of payment gateways for India: https://www.shopify.ca/payment-gateways/india
Andra W:

I would always recommend reading the features and reviews of payment gateways before downloading.
Chandan Nasta:

Tell me 1 thing andra
Chandan Nasta:

which gateway can allow me to use all the features of shopify payment
Chandan Nasta:

what is bank transfer option in that available for in shopify
Andra W:

I am not familiar with all of the payment gateways, you would have to research to determine which is better for

your business.
Chandan Nasta:

So whats the use of registering in this store then?
Andra W:

A bank transfer is a custom payment method, but not a payment gateway for credit cards.
Andra W:

Shopify will power your site, but not process your payments.
Chandan Nasta:

Okay a custom payment method
Chandan Nasta:

i just created my 1st test order right now 5 minutes back using bank transfer
Chandan Nasta:

it didnt asked me for any details but
Chandan Nasta:

can u check my 1st test order?
Andra W:

Sure! Just a moment while I take a look.
Chandan Nasta:

it should have asked me for bank details
Chandan Nasta:

y it didnt asked me for any bank related act details
Andra W:

It does look like it is pending. Let me pull up some info on bank deposits.
Chandan Nasta:

so how is the order submitted when its pending
Andra W:

I am not exactly sure, I don't have that much experience with bank deposits as a custom payment method. I am

looking into it for you now.
Chandan Nasta:

so can you transfer me to someone who has got experience in this
Chandan Nasta:

plz bro try to understand I am a new customer and this is my first store in my entire life with plenty of items
Andra W:

I can't transfer, but I can look into this for you and follow up with you via email?
Chandan Nasta:

sure let me know
Andra W:

Which email would you like me to follow up with?
Chandan Nasta:

sure that would be fine. but what should I do until then if any customer tries to place the order
Chandan Nasta:

all my customers will leave like that
Andra W:

You need to set up a payment gateway. The custom payment methods are supposed to be secondary.
Chandan Nasta:

Payment gateway is for credit card or bank transfer
Andra W:

For credit card.
Chandan Nasta:

My customers 99% do bank transfer
Chandan Nasta:

so y do I need payment gateway then
Andra W:

Okay, you should be able to do that.
Chandan Nasta:

what
Andra W:

If you are only going to be using bank transfer, then you don't need to use a payment gateway.
Chandan Nasta:

should I place a 2nd test order using bank transfer option
Andra W:

Okay, so I did find the answer for you!
Chandan Nasta:

sure let me know
Andra W:

Bank deposits do not capture the banking information. It remains pending until you reach out to the customer to get

their details. Our checkout does not allow for banking information to be entered.
Andra W:

Because there is no payment gateway, basically you are processing the payments.
Chandan Nasta:

My friend has a shopify store and it gives him various bank names
Chandan Nasta:

in bank transfer option
Chandan Nasta:

Do you really know what you are saying
Andra W:

Absolutely!
Chandan Nasta:

If you do not have any knowledge regarding bank transfer please transfer me to someone who has
Chandan Nasta:

You are saying if 1000 customer place an order I will receive the order without any payment
Chandan Nasta:

Right
Chandan Nasta:

So tomorrow if you open your store and I send 10000 customers and they blindly place the order
Chandan Nasta:

You will deliver it
Andra W:

Custom payment methods is a text only feature, it has no inputs. If your friend has a different set up, I would

suggest reaching out to them to see what their settings are.
Chandan Nasta:

I am closing down my shopify store right now if that is the case
Chandan Nasta:

Yes he only told me to reach out to you ppl your experts have set it up for him
Andra W:

So he got a developer to code it?
Andra W:

Then it wasn't a feature in Shopify.
Chandan Nasta:

I didnt paid 2000 Rs to take blind orders
Chandan Nasta:

If I am paying money to your store it needs to be worth every single penny
Chandan Nasta:

otherwise its of no use
Andra W:

Shopify powers the website. We do not process payments.
Chandan Nasta:

so I can close down right
Chandan Nasta:

my money is gone in drain right
Chandan Nasta:

using your stoire
Chandan Nasta:

just 20 days only I used your store and this is what I achieved in return
Andra W:

You have many options for payment gateways. The payment gateway is what processes the payment for you.
Chandan Nasta:

Did you read my lines earlier or should I mention it again
Chandan Nasta:

Chandan Nasta:

My customers 99% do bank transfer
Andra W:

I have read exactly what you have written.
Chandan Nasta:

So do I really need a payment gateway
Chandan Nasta:

still on top of this
Chandan Nasta:

If yes then for what reason
Chandan Nasta:

I dont want credit card payments I juz need bank transfer
Chandan Nasta:

how to activate bank transfer let me know
Andra W:

As I mentioned, Shopify powers your website, but there are other elements of a business, such as doing taxes and

processing payments, that are outside of what Shopify does. We integrate many different payment gateways, and if

you are just going to use bank transfers, then you yourself becomes the payment processor, which means you have to

reach out to the client to get their banking information.
Chandan Nasta:

If I have to reach out to them then whats the use of using your shopify store and giving you the payment
Chandan Nasta:

I have my facebook I publish my pics over there and I do get my orders from there.
Andra W:

We do not process payments.
Chandan Nasta:

whats the use of creating the store just for uploading pictures
Andra W:

We are the website software only. We are not a bank.
Chandan Nasta:

so whats the use of your store then give me an answer to that
Chandan Nasta:

I know you are not the bank
Chandan Nasta:

but you dont have options for bank transfer payment
Chandan Nasta:

How come such a big organizations
Andra W:

Correct. We are the software for the website.
Chandan Nasta:

you are adverttsements with millions of customers without any bank options
Chandan Nasta:

how come that can be possible
Chandan Nasta:

So find out from your seniors after this option is selected how to use instead of arguing with me
Chandan Nasta:

You are a chat expert and you should know all this
Chandan Nasta:

if you dont know transfer me to your supervisor and get this escalated asap on top priority basis
Andra W:

I am not sure what other information I can give you. I explained how the custom payment method works.
Chandan Nasta:

This is not a joke for me and you and I am not paying money just to upload pictures on your store
Chandan Nasta:

I cannot take that as an explanation
Chandan Nasta:

That is called playing a game with your customers
Andra W:

If you have a store and you would like to take credit card, you set up a payment gateway that is available in your

area.
Chandan Nasta:

Did I talk anywhere about credit card
Andra W:

You are choosing to not do that, but instead process your own payments via bank transfer.
Chandan Nasta:

Did I mentioned anywhere in my chats about credit card
Andra W:

So instead of a payment gateway processing the payment, you are doing that.
Chandan Nasta:

Are we chatting about bank transfer or credit card
Andra W:

I am trying to tell you that even no matter which payment method you have, Shopify is not the one who is processing

the payments. It is either the gateway, or in your case, yourself, through bank transfers.
Chandan Nasta:

So I should take 10000 orders make them and then I should go to each customer and tell them "sir plz give me money

right"
Chandan Nasta:

so in other words I should go and beg for money
Chandan Nasta:

so what is shopify store doing then with bank transfer option
Chandan Nasta:

whats the use of this option then?
Chandan Nasta:

juz to show case ppl
Andra W:

For any of the options you choose, it is still not Shopify processing the payment.
Chandan Nasta:

Andra do u know what you are saying
Chandan Nasta:

I am chatting since past 45 minutes with you
Chandan Nasta:

I will make sure this chat goes to every senior level in shopify
Chandan Nasta:

Since your chat has forced me to close down my store
Andra W:

IS there anything else I can help you with today?
Chandan Nasta:

thanks for showing ignorance
Chandan Nasta:

I need the chat transcript on my mail asap
Andra W:

You will receive a transcript when the chat is complete.
Chandan Nasta:

so you can end it bcoz you were not helpful at all
Andra W:

Please feel free to chat or email in if you have any other questions about payment options. We would be happy to

answer any questions you may have.
Chandan Nasta:

So I can show case bank transfer option via email
Chandan Nasta:

and make a fool of myself
Andra W:

If you would like I can send you a follow up email with some links on custom payment methods and payment gateways.
Chandan Nasta:

Did I ask for payment gateway
Chandan Nasta:

Are we talking about bank transfer or payment gateway. Can you answer that?
Andra W:

I can see that you are unhappy with the answers you are getting. And I don't want to aggravate the situation. I am

just trying to offer you any and all information on setting up your payment settings.
Chandan Nasta:

You really dont know youself and you cannot escalate the issue
Chandan Nasta:

So whats the use then?
Andra W:

You are asking about bank transfers. I have let you know how those work, which is obviously not a viable option for

you. So I am suggesting that maybe a payment gateway would be a better solution.
Chandan Nasta:

I dont need payment gateway at all
Chandan Nasta:

My 99.99% customers pay me via bank transfer?
Andra W:

A payment gateway is a company that can handle money transfers. This includes bank transfer for some gateways.
Chandan Nasta:

so send me links of only those gateways which handle bank transfer
Andra W:

I have sent you a list of payment gateways for India, your friend may be using one of those to capture this

information. The custom payment method that you can choose does not capture banking information.
Andra W:

Shopify knows which payment gateways integrate with us (which are a lot!) but we don't know the features of each of

those businesses.
Chandan Nasta:

ty bye

● Chat ended.

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Shopify Staff (Retired)
Shopify Staff (Retired)
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Hey Chandan,

I had a chance to read through the chat transcript. Let me know if I misunderstand anything:

  You have a store based in India, and most of your customers use Bank Transfers at their preferred method of payment.

The first thing that is suggested is making a custom payment gateway, and there's some information on doing that here. This would be the fastest way to setup a custom payment method that doesn't require a credit card processor.

I can see that you have a friend with a Shopify store who has a customized checkout option. This was almost certainly set up by someone on the Shopify Experts team, as our regular support team doesn't help with checkout customization at all beyond what's covered in the docs. You definitely have that option open to you, so someone could help build the layout that you're looking for.

You're right in that the custom payment method does require the customer to send details to you. You have the option to not fulfil an order until you've confirmed the payment is in your account, so there shouldn't be a risk of shipping orders without getting payments as long as you keep track of the orders.

If you're not interested in the method laid out in our docs, we definitely have Experts (even some in the Forums) willing to help you make a custom option that works better for you. :)

Hopefully that answers your question clearly, and if you have any other issues please feel free to let me know.

- Alex
 

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Shopify Partner
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If youre interested in offering some of your clients the possibility to pay via invoice or bank tranfer, this app might be a potential solution https://apps.shopify.com/5f7e7605b772d92e5288ea1e9b08d376

Jesper Madsen, Shopify App Developer, Shoptigrator IVS
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