Checkout Does Not ask for Delivery Address

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Excursionist
19 0 8

Hi,

 

We are a small rental business that delivers the items to vacationers.  We need the billing address to verify the credit card, but Shopify never asks for delivery address.  How can I get it to also require a separate delivery address (I unchecked the box regarding that they match by default).

 

Thanks!

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Shopify Staff
Shopify Staff
514 34 73

This is an accepted solution.

Hi, @srb32459!

Sophia here from Shopify. I'd be happy to take a closer look into the online checkout issue for you to make sure you're able to collect both the shipping and billing address from your customers. To confirm, is this what your Order processing settings look like under Settings > Checkout in the admin?:

03-49-gp5x7-42szl

 

It sounds like you've got this part taken care of already, so the other setting you'll want to check is whether your product details have "This is a physical product" selected:
03-54-v0eou-944sh

You can check this setting on each individual product under Products > All products or by using the Bulk editor by going to Products, selecting all products whose Shipping settings you want to check, then selecting "Edit products". Once in the Bulk editor, you can select Add fields > Requires shipping to view the Shipping settings for each product:

03-01-btdbm-b8dqu


I believe that ensuring the products are marked as requiring shipping will also resolve the issue of shipping rates not appearing that you mentioned in this thread. If both of these settings are taken care of and you're still not seeing a separate section for the shipping address in the checkout, please let me know and I can send you an email to take a look into your account. 

Sophia | Social Care @ Shopify
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Excursionist
19 0 8

Thank you Sophia!  Adding the column "requires shipping" fixed the issue.

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Shopify Staff
Shopify Staff
514 34 73

Perfect! I'm happy to hear that worked out for you.

The price-based manual rates that you set up appear to cover every price range from $1+ as well, so you should see rates appearing in the online checkout now for every customer whose delivery address is covered by your shipping zones. Please don't hesitate to reach out if you have any other questions.

Sophia | Social Care @ Shopify
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Excursionist
19 0 8

Hey Sophia,

 

I was hoping you might have a trick to change all references to "Shipping" on my site to instead say "Delivery."  We don't actually ship anything since we just deliver rental items locally.  It can confuse people when their delivery is referred to as shipping.  I attached snips from Cart Page and Checkout Page to show where I'd like to make some changes.  

 

Thank you!checkout delivery.PNGdelivery cart.PNG

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Shopify Staff
Shopify Staff
514 34 73

Hey, @srb32459!

I believe you'll be able to replace all instances of "shipping" under Online Store > Themes > Actions > Edit languages. The available language settings may depend on the theme you're using, but you can search "shipping" there to see what you'll be able to edit. It should look something like this:

04-45-nki5v-93atr

 

Just enter the desired text into the fields here and click Save to publish your changes. Any time you're making changes to your theme, I recommend downloading a backup copy first just to be safe. Let me know how it goes!

Sophia | Social Care @ Shopify
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Excursionist
19 0 8

Thank you, You're the best Sophia!  I was able to change all of those as needed.

 

Do you have any tips for combining the information page and delivery page?  Our local delivery is calculated off the total rental amount so it saves a step for our customers to not have to click to the delivery page.  Additionally, taxes on the delivery are not counted on the information page.  This means the info page has the incorrect taxes amount until the customer clicks "continue to delivery".  Please my attached pics for reference.

 

Thank you,

 

Bryantaxes with delivery.PNGtaxes pre delivery.PNGdelivery page.PNG

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Shopify Staff
Shopify Staff
514 34 73

Hi, Bryan.

You're welcome! I'm happy to hear you were able to change the wording in the checkout.

Aside from the language settings, you can customize some visual aspects of the checkout, but you won't be able to remove any of the checkout's pages. This is because the checkout currently needs to pull "shipping" rates to determine whether the customer is covered by your shipping zones (or in this case, delivery area) even if you're not technically shipping any orders.

I wonder if it might make more sense to change the checkout steps to "Cart > Information > Taxes > Payment". The button on the Information page could read, "Continue to taxes" instead of "Continue to delivery". What do you think of that at as a workaround?

Sophia | Social Care @ Shopify
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Excursionist
19 0 8

Thanks again for a quick response Sofia.   Unfortunately that will still lead to the issue where tax is calculated as soon as a customer enters a shipping address.  In case above tax is calculated on an $80 order ($5.60).  Then on the next page tax is recalculated including the $20 delivery fee for tax on $100 ($7).  So in essence the information page is showing them wrong amount of tax.  

 

Would a possible workaround be the information page just be for them to enter delivery address?  Meaning can I get rid of the subtotal side bar?  Then when on payment page the subtotal, delivery fee, correct taxes, and correct total appear on the sidebar.

 

Thanks,

 

Bryan

 

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Shopify Staff
Shopify Staff
514 34 73

Hey, Bryan!

My apologies for not touching base on the difference in tax calculation before.

We're not able to remove the Taxes line from the summary in the checkout, but I can submit feedback to the appropriate teams here about this. I'll let them know that you would prefer to see it only on the Shipping/Delivery page instead so that the customer doesn't see two different calculations (one tax charge before they enter their delivery address and a new charge afterwards). Thank you for bringing this to my attention.

If you find that customers are frequently commenting on the difference between taxes in the checkout stages, adding a disclaimer about the calculation to the cart page and/or FAQ or delivery policy pages might help. Please let me know if you have any questions about this.

Sophia | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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