Same here. Here’s what we’ve observed:
This is a combination of selecting Local Pickup and using a discount code and seems to have everything to do with when the discount code is added. As long as you add the discount code first everything will work fine.
Mobile or desktop is irrelevant. This issue happens on both. The reason this seems to only happen on mobile is because there you are more likely to add the discount code on the payment screen. But you can definitely run into this on desktop as well.
This is the first checkout page on mobile - contact information (sorry for the Icelandic translation):
You can see there is no option visible to add the discount code.
This is desktop:
You see the discount code input field and the user is more likely to start by adding the discount code.
And here is the mobile payment checkout page after selecting Local Pickup:
You can see the discount input field is visible there.
Now so if you get here and you add the discount code you will end up in the error loop. But if you were now to go back to the contact info page and continue again to the payment page and continue, it will work.
You can also run into this error below on the contact information page if you first select Local Pickup and then add the discount code.
So to reproduce the issue:
- Go to checkout
- Add email/phone number
- Select Local Pickup
- Go to Payment page
- Add discount code
- Fill your billing info
- Select Continue (or whatever it says)
- Page will reload
To successfully checkout with discount code (seperate for mobile and desktop to make it clearer)
Desktop:
- Go to checkout
- Add discount code
- Add email/phone number
- Select Local Pickup
- Go to Payment page
- Fill in billing info
- Continue
- Works
Mobile
- Go to checkout
- Click ‘Order summary’
- Add discount code
- Add email/phone
- Select Local Pickup
- Go to Payment page
- Fill in billing info
- Continue
- Works
So what I suggest you tell your customers or clients is a) try to add the discount code first or b) if they are already stuck, go back to the contact information page and continue again and then everything should work fine.
Hope this helps