Checkout page doesn't load

New Member
2 0 1


I'd really appreciate some help with checkout page. It's my first online store.

When doing checkout, I enter the shipping address and contact information then I click on "Continue Shipping".

The next page offers the two gateways for payment:Paypal and Credit Card.

Here's the problem, when I choose credit card and click on "Complete Order" the next page doens't show the fields to enter the credit card number. It keeps loading but never ends, as shown in the image.

I have already added the Credit Card payment in payment settings.

In the background is written "Proibido" that stands for Prohibited in english.

I don't know what do to sincerely.

Here's the link for my website


Shopify Staff
Shopify Staff
1062 100 243

This is an accepted solution.

Hey there, @DanielRSilva 


Bo here from Shopify Support! 


Thank you for reaching out to us regarding this. I took a look at your store and it would appear that everything is working as it should be: 


From what I can see here, the gateway that you are using is PayPal Plus. When a customer chooses this method of payment they are taken away from Shopify to PayPal Plus' website. Any issues that occur here are outside of Shopify's control. I would recommend clearing your cache and trying again - if this issue persists your best option would be to reach out to their support team. 


All the Best,


Bo | Social Care @ Shopify
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1 Like
New Member
2 0 1

Thank you Bo,


As I said, it's my first store so I was pretty insecure about the checkout process.

It's a relief to know that it's all fine.


Best regards.




1 Like
5 0 1

My Shopify website won’t continue to complete shipping. Please help