Chinese New year pre-order season questions

sfzipper
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During the Chinese New year season, the manufacturer will be on holiday for a period of time. We are planning to launch a pre-order session, but we have queries based on the following possible scenarios:

1. Once the customer placed a pre-order, and we choose to capture the payment into Stripe while waiting for the manufacturer to resume operation after the holiday. The question is: how long can the order remain unfulfilled without any dispute?
2. Or, should we choose to proceed with order fulfillment through the supplier/fulfillment center, while waiting for the supplier/fulfillment center to resume operation after the holiday, and complete the fulfillment?

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