Close account

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New Member
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I closed my account and I was charged the monthly fee, same day of closed, I was charged .. will I get a refund.
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Shopify Staff
Shopify Staff
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Hi @Gurlgonesputh,

 

Ted here from Shopify, thanks for letting us know!

 

I'm sorry to see that you've closed your store. If there is anything I can do to help keep your store stay open, I’d love to help, so please let me know. I have issued you a refund for your most recent charge and I've also sent you a confirmation email privately. You should see this back in your account within 3-5 business days, depending on bank processing times.

 

If there is anything else I can help you with, please let me know, I'm happy to help!

 

Many thanks,

Ted | Social Care @ Shopify
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