Closed Store Months Ago

New Member
1 0 0

To whom it may concern,


I closed my account back in May of 2019. I noticed today that I am still being charged monthly for it. I logged back into my account and once again closed it, confirmed it like last time. Who do I contact about being refunded the MAY-SEPT charges?


Best Regards,


Shopify Staff
Shopify Staff
718 75 129

Hey, @AJ30!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


I am sorry to hear you have experienced these issues. It does seem strange as usually when the store is cancelled correctly then we have no way to bill your card anymore but I can definitely have a further look into this for you. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.


Speak soon,


Lulu | Social Care @ Shopify
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