Sometimes an order paid through Coinbase Commerce times out on their end, causing the order in Shopify to be cancelled.
Though often, the payment still arrives some hours later. But since the order is cancelled I need to perform the following actions:
- Place note at the original order
- Duplicate order, add a note referencing the old order
- Select the original shipping method
- Mark as paid
- Return to original order, add another note referencing the new order
Not the most ideal implementation IMHO...
Also, some customers fail to pay using Coinbase, so they fall back to another gateway. But since the original order is already cancelled, those payments are also not properly registered.
Any solutions/suggestions are very welcome!