2/ Returns - So if the customer wishes to return a product due to defects or wrong items, I suppose they will have to send the goods to my personal home address? Then in turn I'll have to return these faulty items to the rightful suppliers in order to demand for the refunds so that I can then process it for my customers? Which is the most efficient way as they can't possibly reach out directly to my suppliers?
On a separate note, how do I add a promotion such as 20%/$XXX off for new customers in my e-store?
I hope I could get these queries clarified before I officially launch hence any advice is well appreciated.
BIG TX in advance!!! =)