Credit Cards Declined

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Excursionist
16 0 1

Hello,

 

on multiple orders the last few days I've had this problem. Can anyone help me? The credit cards are valid!

Anmerkung 2020-02-02 183938.png

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Shopify Staff
Shopify Staff
1062 100 243

Hey there, @lennyyeah 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this and thanks for the screenshot, it really helps. What is interesting about the error message displayed here is that it states "do not honor". This message comes directly from the credit card provider/bank. This message implies that the bank itself has blocked the transaction from going through as opposed to the card being invalid or declined. In this case, the best course of action would be for the cardholder to contact their bank to make sure there are no blocks on the card itself - some cards do have security measures in place that prevent some online purchases. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify
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Excursionist
16 0 1

Hello @Bo 

 

I'm not sure why, but it worked. The customer tried it again today and it went trough.


Thank you for your help!

 

Lenny

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