I've customized the email notification text for a Draft Order Invoice. When I click preview, everything looks right. And when I send a test email, it comes through looking correct as well. But when I open a draft order and send an invoice to the customer, the email looks like the default version of the Draft Order Invoice notification. Help!
This is Max from the Shopify Guru Team.
Editing email notifications can be changed under Settings > Notifications then click the notification template name to edit. Remember to save changes before leaving the page.
I would suggest reviewing this information on what you can edit and how:
After making these changes, I would suggest creating a draft order to preview the email, If your notifications are still not showing up as expected, could you please send an email to email@example.com with any screenshots or examples you have and we can take a closer look!