Customer can't order product in checkout (credit card refused)

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Excursionist
21 0 0

Hi,

I have a problem, one of my customer tell me that he can't pay in my website with credit card.

I use stripe I'm in Switzerland.

 

I think it’s not the first one, because I have an exorbitant amount of add to cart without purchase.

Please, if someone could come and tell me what’s wrong, if cards aren’t accepted or if I need to change something.

my store is : coronafinement.com

 

I hope that we can solve this problem ASAP.

 

Thank you very much

 

Alexis

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Excursionist
21 0 0

I just found something alarming,

In abandoned cart tab, some payment can't be taken.

I really hope we can find a solution.

 

Here's one example

 

Screenshot 2020-04-09 at 03.09.20.png

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