Customer did not specify ship to address or shipping method

Sewershop
New Member
1 0 0

Order paid for and processed anyway.  We do not have local pickup option enabled.

Is there a glitch or why might it not force customer into providing ship to address and shipping option in order to  process payment for order?

0 Likes
Helen
Shopify Staff
Shopify Staff
1191 155 194

Hi, @Sewershop. Great question; Let's look into this!

 

The main reason that comes to my mind about why this would be, is if the product(s) your customer purchased did not require shipping. There is a check box on your Product page within your admin that allows you to enable/disable this. It is in the Shipping section, and looks like this:

20-12-zr2eb-w0l3m

 

Unchecking the box to indicate that an item is not a physical product is intended for Digital Products only. Therefore, I recommend you ensure that your products that require shipping all have that box checked. 

 

If you have a lot of products, a quick way to do this is via the Bulk Editor where you can add the ‘Requires Shipping’ field as seen below:

20-12-can5f-ogrx3

 

In the meantime, I suggest you reach out to your customer via the contact information they did leave (email and/or phone number) to ask for their shipping address. In terms of actually shipping though, this depends on how you handle it for your specific business, but some ideas are:

 

  1. Absorb the shipping rate, and bring the package to your local shipping provider to send
  2. Create a draft order for the purpose of being able to create a shipping label only, and mark it as paid
  3. Cancel the order and send a new invoice to your customer which includes the shipping fee (Keep in mind, this option runs the risk of your customer choosing not to follow through with the order)

 

Let me know if this helps!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes