Is it possible to shut off the automatic selection of shipping method? We want our customers to choose rather than having one option selected by default. We continually hear 'well I didn't pick that method', which is true, it was selected by default. We can't change it on our end because of the cost difference. I see several other threads complaining about similar problems going back years. Surely there is a solution by now??
How do you have your shipping set up?
We use the carrier calculated rates on our store, and are able to select the individual shipping services from each carrier that we want to offer. We have never had any issue from the beginning with offering multiple shipping methods for customers to choose from.
I hope enabling carrier-calculated rates on your store would help. This will help you display rates from different carriers so that, your customers can select from those. To access your carrier-calculated rates for different carriers like UPS, DHL, USPS, etc there are 3 options:
You can then contact Shopify support via chat to enable this.
Hi again @ClevToolMan
I think both @HariKrishna and I misunderstood your questions. The way your question was phrased, it seemed that you were saying that it would only offer your customers one shipping option, so they did not have options to choose from.
Changing the checkout so that the cheapest shipping option is no longer preselected would probably require upgrading to Shopify Plus so that you have control of your Checkout liquid (to my knowledge).
Hi @ClevToolMan - did you by any chance find a solution here? It's crazy that this is still an issue! We want to give customers choice with shipping as prices have increased because of Covid but we don't want the cheapest option selected automatically.
Nope, it seems that without writing a custom checkout page (and upgrading again) there is always a pre-checked option based on the cheapest. We could go through 600+ items to try and create rules so that options disappear, but really we just want to do our thing and not manage the software’s weaknesses.