Customer unable to checkout with "credit and debit card payments aren't available right now"

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Shopify Partner
18 0 8

Hi,

 

A customer reported to me that they are not able to enter their credit card information during checkout and receive the error message "credit and debit card payments aren't available right now".

 

I am able to enter credit card myself so not sure what is happening. How should I go about troubleshooting this?

 

Here is a screenshot sent by a customer:

 

error.PNG

 

Thanks,

Tehreem

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