Customers finding download page for digital product without buying the product itself...

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New Member
3 0 0

Customers seem to find a way to get to the download page without ever having gone through the checkout process and buying the product itself. I verified this using LuckyOrange and watching recordings of people entering the site on the download page for the product.

 

Is there any way to hide this page more effectively or prevent them from downloading without verifying they have made a purchase? Or maybe is there a way to remove this page from the site in general and only email the customers the digital file?

 

I'm at a loss for how to prevent this... any help is appreciated!

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Shopify Partner
1133 230 297

Hello,

1) Enable that page only for logged-in users.
2) Check customer order history with code to find, Is this customer purchase this product ever or not ?
if true then he/she can access it else show them their other order list or redirect back.

Thanks

Want to modify or custom changes on store hire me.
My Email: guleriathakur43@gmail.com
Skype: navrocks1
If helpful then please Like and Accept Solution.
If you are happy and want to donate small Click here (Its my paypal)
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New Member
3 0 0

How do I access that page to make it only available by log-in? If I do that then customers who bought the product but did not make an account will not be able to access the product?

 

I saw that the person who downloaded did not buy the product

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Shopify Partner
1133 230 297

That thing have to check I mean can't say anything without checking whole scenario.
If you have video available please post it here so we can see and understand.


And account's automatically created when customer bought the product.
Thanks

Want to modify or custom changes on store hire me.
My Email: guleriathakur43@gmail.com
Skype: navrocks1
If helpful then please Like and Accept Solution.
If you are happy and want to donate small Click here (Its my paypal)
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New Member
3 0 0
How do I change it so that only customer accounts can access the download page? I am using digital attachment app.

If this does not work I can send a video.
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Shopify Partner
1133 230 297

We don't override app code but if they put their code through custom template you can find it there or with javascript and cookies.

Want to modify or custom changes on store hire me.
My Email: guleriathakur43@gmail.com
Skype: navrocks1
If helpful then please Like and Accept Solution.
If you are happy and want to donate small Click here (Its my paypal)
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