Customers not receiving invoices

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New Member
2 0 0

I have several customers not received their invoices... help!

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Shopify Partner
16 1 4

Hi there, is this in relation to Draft Order Invoices? 

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New Member
2 0 0

Yes! I create an order as a draft and email invoice. Customers are not receiving the invoice. Thanks for any help!

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Tourist
6 1 4

I'm having the same issue. Has a solution been found? I'm also not receiving the "BCC" email invoice. 

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Tourist
6 1 4

Ok I found my copy in my spam folder. My customer says she can't find hers in her spam folder. (How do I prevent these emails from going to spam?)

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Tourist
3 0 2

I had this problem today and a few times in the past. Any resolutions? Its not in spam, but when it does go to spam, how do we prevent that?

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