Customers not recieving order confirmation

suitmeup
Tourist
9 1 4

Hi, i have recently launched my Shopify Store. I use a third-party app for handling my shipping. However, when a customer completes an order then don't receive an order confirmation. I have tried to send a test confirmation email, and that works fine. What could the problem be, and how can i maybe fix it?

 

Thanks in advance.

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