Issue: Under shipping, the check box to "Bill duties and taxes to payor of shipping charges" does not exist.
Expected: There is a check box to bill duties and taxes to payor of shipping charges. Shipstation has this. Shopify should as well.
Notes: The rates for DHL using Shopify are considerably lower than using our DHL Express account yet we must use our DHL account to bill duties to us. It is desirable to use Shopify rates but only if we can bill duties to us for a few select shipments. We do not want to hear a solution of increasing our products cost to offset the duties nor do we want to use a 3rd party app to estimate. We simply want the ability to do something we can do on other platforms which Shopify is lacking.
Second note: Why is there no live chat or email option like Shipstation, Squarespace, Zendesk, even our own site offers connect to an agent. Having to scour articles, forums, post in the forums is not the way to go.