Different prices when you checkout

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New Member
1 0 0

HEY!

I've noticed that I have a lot of add to carts but none of them transfer to sales, until one person said that my prices change upon chekout!

https://prnt.sc/lgnr7q

https://prnt.sc/lgnrdp

https://screenshot.click/10-39-i2267-2rscp.jpg

 

PLEASE help me someone! thanks

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Shopify Staff
Shopify Staff
1234 76 269

Hey, Betty. 

Peter here from Shopify Support!

Is this issue happening on phoneparks.com? I double checked that URL, however, I wasn't able to replicate the error you're referencing above. If this is the store, then it looks like you may have already gotten this fixed up! 

That said, in most cases, this error is caused by funky HTML coding or an app, however, it's hard to say without looking at the store directly. In the case that this is for a different store, or it's on certain products, then I'd be happy to take another look if you could post further details on the store, and the steps taken to replicate the error. 

All the best, 

Peter 
Shopify Support

Peter | Social Care @ Shopify
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New Member
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I am also experiencing the same issue with my site. The first drone on my product page lists a different price at checkout. I have no shipping rates or taxes setup other than for my Nexus which is GA. I really need help with this. I'm afraid to fully launch the store
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