Different shipping notifications depending on chosen shipping rate

New Member
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Hi Shopify,

is there a way to add conditions to shipping notifications? Meaning that different shipping confirmations are sent depending on the shipping rate the customer chose.

For instance, if Customer A chooses to "ship with track and trace", he receives a shipping confirmation that forwards him to the tracking page.

If Customer B, however, chooses "pickup at the headquarter" he receives a notification that allows him to schedule an appointment for pickup.

Really looking forward to receiving an answer from you guys.

Cheers, Kai