Disable Billing address Collection on Checkout

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Shopify Partner
10 0 2

Hi There, 
we sell services on our store (so no physical delivery).

Our checkout requires the customer to enter their billing address. Can we disable this requirement? When people pay by credit card, we have had lots of feedback that our customers only want to enter in the:

  • name on card
  • credit card number
  • expiry date
  • CVC

They find the current checkout cumbersome having to enter an address.  They also wonder why we are collecting this information - which also reduces conversion. 

 

If someone can help, that would be really appreciated.

Thanks !

TM

PS We have also enabled express checkout with Paypal and Google Pay

Checkout.png

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Community Moderator
Community Moderator
3386 252 602

This is an accepted solution.

Hi @Tom_Murphy,

Nick here from Shopify. 

Really good question and I can completely see where you're coming from. You can edit aspects of the address collection on checkout, but it's not possible to completely disable or remove it. 

20-05-eueec-egdy4

You can shorten the amount of an address someone adds in by removing the second address line. The help guide can be read in full here. I will also submit this as a feature request on your behalf as I can see how this would benefit your business since you are only selling digital products. 

All the best, Nick

Nick | Community Moderator @ Shopify
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