we sell services on our store (so no physical delivery).
Our checkout requires the customer to enter their billing address. Can we disable this requirement? When people pay by credit card, we have had lots of feedback that our customers only want to enter in the:
They find the current checkout cumbersome having to enter an address. They also wonder why we are collecting this information - which also reduces conversion.
If someone can help, that would be really appreciated.
PS We have also enabled express checkout with Paypal and Google Pay
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Nick here from Shopify.
Really good question and I can completely see where you're coming from. You can edit aspects of the address collection on checkout, but it's not possible to completely disable or remove it.
You can shorten the amount of an address someone adds in by removing the second address line. The help guide can be read in full here. I will also submit this as a feature request on your behalf as I can see how this would benefit your business since you are only selling digital products.
All the best, Nick