Buy X Get Y
Item is in stock
Detail : Buy Book get 8x10 picture
Customers reporting code invalid at checkout. I have read DOZENS of this same complaint and there is NEVER any solution?
I'm Miles from the Social Care team at Shopify. I'm so sorry to hear that you've had so many customers reporting the issues.
When using a "Buy X Get Y" discount, for the discount to work the cart needs to have all the items in it. In the screenshots and examples you've attached above, only the "X" product is in the cart. Once the "Y" product is added to the cart, you'll see the discount code will start to work. I've just tested it out on your site and can confirm the discount worked for me:
I hope that helps to resolve the problem. If you let your customers know to add both products to the cart, they'll be able to complete the checkout. Please let me know if you have any questions at all about this. Thanks!
Hi, Can you please help me?
I am having the same problem as well. Customers need to put the code ULTRA to get 2 items for free (Face Mask and a Innisfree Sheet mask) if they buy 1 Ultrasonic scrubber. The code doesn't work. I have also tried to add those free items in the cart and tried to checkout and used the code, still didn't work.
My website is snyrtinetverslun.is
Please help! Thanks!
Thanks for letting me know you're also seeing the same issues. So I can assist, would you be able to share some screenshots of the issue and your store URL? That way, I'll be able to have a look and test out what might be going on. If you can be as detailed as you can with what you're trying to do and what you've tried, that will help me work this out for you as well.
Hi - I'm having the same problem. Here are the screen shots. I'm certain that the correct sequence of products are in the cart. There is only one product eligible for the discount when one other item (that contains two variants) is purchased.
Here's my cart:
As you can see, the extra discount has been applied.
When I go to checkout, no discount is applied at all.