Discount Code is not being applied

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Shopify Staff
Shopify Staff
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@HomeGolfAus wrote:

Sophia,

 

Thank you for the response.

 

My code is a single buy one get one free. My website is homegolf.com.au. The product you need to buy is a Mevo+ (there is both a Mevo and Mevo+ listed on the site, it is for the Mevo+ that the code/automatic discount applies). With the purchase of a Mevo+ you are supposed to get  Budget Impact Screen. I have tried to set this up using the discount code #IMPACT first, but this wasn't working so I figured the hashtag may have been the issue, so I changed the code to IMPACTME. This code gave the error message IMPACTME discount code isn't valid for the items in your cart. I then tried to set it up as an automatic discount. I deleted the discount code discount first, then set up a new automatic discount. My preferred setup is using a discount code as I only want people who see my Facebook ad to receive the discount. 

 

This is the Automatic Discount code setup.

 

autodiscountcode.png

 

autodiscountcodea.png

 

I have now setup the discount code again (I had deleted it) and have screenshots of the discount code setup below:

 

autodiscountcodeB.pngautodiscountcodeC.pngautodiscountcodeD.png

 

This is the error message I get when using the discount code.

 

autodiscountcodee.png

 

Let me know how you go. I have disabled the automatic discount and made the discount code active as this is the one I want to work.

 

Thanks.

 


Hi, @HomeGolfAus!

Thank you so much for sharing the promotion details as well as the screenshots here. It looks like you've set everything up correctly. The issue in this case is that the Budget Impact Screen hasn't been added to the cart. In order for automatic discounts or manual Buy X Get Y discounts  to apply, all eligible items need to be added to the cart first. I found the Budget Impact Screen product on the store by searching for it, but I can see that it's currently listed as out of stock. Inventory will need to be added so that customers can add the product to their cart and apply the discount code.

If you would prefer to keep the Budget Impact Screen hidden and have it automatically add to the cart when a customer proceeds to checkout with the Mevo+ product, one of the third-party apps for adding a free gift should help you achieve this. Discount Ninja, Automatic Discounts App, and Ultimate Special Offers are a few popular options that might work for you in this case.

Sophia | Social Care @ Shopify
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I had created discount it is showing active also but when i tried to chect it out it is not applying my site xenerals.com/3in1wirelesscharger
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Shopify Staff
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@Patilakshay wrote:
I had created discount it is showing active also but when i tried to chect it out it is not applying my site xenerals.com/3in1wirelesscharger

Hi, @Patilakshay!

Sophia here from Shopify. Can you please provide more information about the discount code you created? The following information will allow me and others in the community to help you troubleshoot the issue:

 

  • Is the discount manual or automatic?
  • What type of promotion is being offered (%, $, free shipping, or Buy X Get Y)?
  • Which products or collections is the discount limited to (if any)?

Sophia | Social Care @ Shopify
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Manual code buy one get one
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@Patilakshay wrote:
Manual code buy one get one

Okay, great! With manual Buy X Get Y discount codes, all applicable items need to be added to the cart, and the customer will need to manually enter the code at checkout in order for the discount to apply. For example, if the promotion is "Buy one Best 3 In 1 Wireless Charger, get one free", the customer needs to add two Best 3 In 1 Wireless Chargers to the cart and then manually enter the code to receive the discount.

 

If you've tested that process and it still isn't working, please let me know what error message you're seeing at the checkout and I can investigate further from there. It would also be helpful to see the discount conditions you've set under the Discounts section in the admin to determine the cause of the issue.

Sophia | Social Care @ Shopify
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Hi there,

I am having an issue with the discount, 'buy x get y'.

I have followed all instructions but still seeing the 'code is not valid' although I am adding the item I am offering for free.

My discount is buy a minimum of 100 straws (any type) and get 25 straws free (any straw type as well).

See print screens attached of the invalid message and the settings I'd selected in creating the discount code. Also website link below.

https://bevestraws.com/

Thank you!

Screenshot 2020-07-05 20.51.59.pngScreenshot 2020-07-05 20.52.11.pngScreenshot 2020-07-05 20.52.20.pngScreenshot 2020-07-05 20.52.31.pngScreenshot 2020-07-05 20.52.37.png

Screenshot 2020-07-05 20.39.53.png

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@Bevestraws wrote:

Hi there,

I am having an issue with the discount, 'buy x get y'.

I have followed all instructions but still seeing the 'code is not valid' although I am adding the item I am offering for free.

My discount is buy a minimum of 100 straws (any type) and get 25 straws free (any straw type as well).

See print screens attached of the invalid message and the settings I'd selected in creating the discount code. Also website link below.

https://bevestraws.com/

Thank you!


 Hi, @Bevestraws!

Sophia here from Shopify. Thank you so much for sharing these screenshots along with the link to your store. The issue in this case is that although the product variants are titled "25" and "100", the system is only counting them as 1 item each. 

07-07-u1swd-h6r0c

07-07-jt5qj-phbh8

In order to resolve this, you'll need to adjust the variants selected in the Customer buys and Customer gets sections of the discount code settings. The Customer buys section should have only the "100" variants selected for each product, and the Customer gets section should have only the "25" variants selected for each product. Then, the quantities for each section should be changed to 1. Here's an example using the Customer buys section of the discount code settings:

07-07-5x642-k8kic

Please let me know if you have any questions about this.

Sophia | Social Care @ Shopify
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Thank you for the great instructions Sophia, this worked!

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Shopify Staff
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@Bevestraws wrote:

Thank you for the great instructions Sophia, this worked!



That's wonderful to hear! You're very welcome. Please don't hesitate to reach out if you have any other questions.

Sophia | Social Care @ Shopify
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Hello,

I was trying to purchase an item on my store for my mom, I entered the 10% discount code but it did not apply it at the check out. Can you please help me correct this?

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