Sophia here from Shopify. Welcome to the Shopify Community!
Shopify provides a discount code field in the checkout. If you're seeing one in the cart page, it's likely either from a third-party theme, a third-party app, or custom code. Do you remember how you added the discount field to the cart page? Once I have more details on where it's coming from, I may be able to help you find out why it isn't connecting to the checkout.
I've created a discount code for test:
Price = 24,99 per unit
for all products,
I'm testing by purshasing 3 items with amount of 74,97 ... I got this error once I applied the coupon code : The code T6D1VRA8QRFC is not valid for the products in your card
Please support ! :)
Sophia here from Shopify. I'd be happy to help you out with this.
When creating discounts in the Shopify admin, you'll be able to select a minimum purchase amount or a minimum quantity of items for the qualifying cart, but not both for the same discount code.
The information you've included here indicates that the discount you set up has both a minimum spend amount (€40) and a minimum purchase amount (3 items). If you've used an app to create the discount code instead of using the Discounts section in the Shopify admin, please let me know the name of the app and I'll take a closer look into the setup.
Are you able to share your store URL here so I can test the discount code?
Thanks for sharing your store URL. I added three items to the cart and entered the code T6D1VRA8QRFC on the cart page. When I got to the checkout, the T6D1VRA8QRFC code was overridden by an automatic discount (code VT_H4CJLHY3BZ). Any active automatic discounts will take precedence over manual discounts.
Where in your admin did you go to set up the T6D1VRA8QRFC code?
At this time, you'll need to use a third-party app to apply multiple discounts to the checkout at once. An app like Discounts Combine or Discount Ninja will allow you to stack discount codes in the checkout. Otherwise, Shopify's native discount codes cannot be stacked.
I finally solved my issue. I had another app installed called Volume & Tiered Discounts. Always worked perfectly with other discounts, but then it started displaying cart totals wrong and automatic discounts stopped working altogether. Turned off the app and everything works correctly again.
Probably not the solution for everyone, but maybe someone.
|2 hours ago|
|2 hours ago|