Discount code not working

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New Member
1 0 0

None of our discount codes will work.  We tried several things, deleted, new codes, different products but it won’t work.  We are currently using automatic discounts and they work fine.

Any idea why our codes don’t work?  The one we  first noticed is JULY15 but again we tried several new ones and no luck!

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Shopify Staff
Shopify Staff
464 66 85

Hi, @Purjuices,

Hank here from Shopify.

What error messages are you getting when trying to use the discounts, and is it discount codes from within the admin? 

You mentioned automatic discounts are working, which may mean you are referring to manual discount codes. One important thign to note, is that discount codes cannot be stacked natively within the admin, meaning that only one discount code can be used at once.

If you are looking for the use of multiple discounts, there are some third-party apps that offer this function. I have some apps here for you.

However, if you are not stacking your discounts, can you let me know the error you are seeing, or if you can share your store URL I can take a look also.

Let me know if you have any further questions!

Hank

Hank | Social Care @ Shopify 
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Excursionist
12 0 5

I've had the same problem for awhile -- a coupon code that was working, no longer works.   There are no minimuns nor other requirements, and no expiration date -- yet, it has ceased working.

 

 

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New Member
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We are having a problem trying to activate a code for a  Buy X Get Y, promo. It is not working, we´ve tried, deactivating it, deleting other codes...but nothing seems to work. The code is BACK2SCHOOL. Please advice...

 

 

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