Do I have to ask customers for their address?

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Shopify Partner
9 0 2

Hi, I have a question. I set all my options in the shopify cart settings to not ask customers for their address as I only sell digital products. Problem is the checkout still asks for an address, am I missing something? How do I hide the must fill in address options or is this a prerequisite of PayPal which is my preferred payment carrier.

Ged

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Shopify Staff
Shopify Staff
510 0 69

Hey Ged, 

I'm Ann, from the team here at Shopify :)

When it comes to the Shopify checkout, even if you are not physically shipping a product out to a customer, you will still need to collect their address. This is for billing purposes, as a billing address is needed to complete payment online. This wouldn't be something you can remove at this time.

I hope this helps! If you have any more questions or concerns feel free to reach out to us on this thread :) 

Have a great one,
Ann

Ann | Social Care @ Shopify 
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