Does issuing refunds affect your reputation?

New Member
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I sometimes need to issue partial refunds to my customers and was wondering if issuing too many refunds affects my reputation with Shopify or any payment provider I may be using?

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Shopify Staff
Shopify Staff
822 42 133

Hi, @jql194

Tira here, from Shopify.

This is an interesting question. I have some insight I would like to share but I want to make sure that I am tailoring it to your business and needs. Here are a few questions I have to start: 

  1. What payment provider are you using?
  2. What products are you selling or hoping to sell?
  3. Are the refunds being issued because customers are requesting a refund, or are they being refunded because the customers aren’t using a valid payment method?

Once I hear from you, I can provide some resources and shed some light on this for you.

Chat soon,

Tira | Social Care @ Shopify
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New Member
11 0 0

Thanks for the reply

 

1. I'm using Shopify Payments and also want to support things like PayPal and Apple Pay

2. Physical items across a number of a verticals

3. The refunds are being issued because sometimes I want to provide users a discount retroactively. I know I can use discount codes but sometimes people forget to put those in, also I'm thinking of doing some sort of membership where we give you discounts off all your orders (maybe even including past orders)

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