Donation products and shipstation

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I am in charge of acknowledging donations made through our shopify which also contains merchandise sales. 


In my attempt to streamline the thank you and thank you gift shipping process, we are trying to integrate with shipstation.  I send thank you notes only to those who give under a certain dollar amount and an acknowledgement gift along with a thank you for larger donations.  I need information on every donation order to fulfill these tasks.


I an unable to bring in Orders from our donation products.  I have tried checking the physical product box and nothing happens.  


Any advice is appreciated.