Double Return Address and Double Address on UPS Shipping Labels

[annezach]

Hi there,

So this is happening with our labels printed from Shopify - a double company name on the return address and a double/weird printing on the customer's name.  Only with UPS.

I've gone in and looked at the shipping settings and can't find anywhere I can adjust these fields.

Any suggestions on how to fix this?  It looks horribly unprofessional.

Thanks for any and all help,

Anne

Double return and recipient address

[Hudson10]

I also have this same problem. The company name shows up twice on the return address and the customer name shows up twice on the TO address.  Please help.