Draft Order Fulfillment not working for FBA even though order Draft Order is properly Completed

New Member
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Our Shopify storefront is fulfilled by Amazon (FBA - Fulflilment By Amazon).  For orders placed directly via the Shopify storefront, these orders are being fulfilled properly by FBA.

However, for Draft Orders, which are being sent and completed by an external system, despite being properly completed for fulfillment, are not being fulfilled by FBA.  Instead, the status is "Fulfilled by Shopify".

Per discussion with Shopify support, we've tried various values in the "fulfillment_service" field of either "amazon" or "amazon_marketplace_web".  These were literal values suggested by Shopify support.

However, neither of those values properly invokes the FBA.

Does anyoine have any experience or suggestions?

Thanks in advance.



Shopify Expert
747 58 165

I've seen draft orders fail if you don't choose a shipping method, or if the shipping method doesn't match exactly the Amazon names (Standard Shipping, Expedited Shipping, etc).

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (free performance analysis tool).
My team also builds custom apps and automated solutions.
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