Draft Order--"Email Invoice" and "Pay with Credit Card" buttons not available

Practice
New Member
2 0 0

Hello,

I am new to Shopify and am trying to figure out how the draft order feature works. When I created the draft order, I was not able to send the customer the email. Similarly, the "pay with credit card" option isn't available. (See attached image).

Why are these two options not available?

image.png

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Charp
Excursionist
26 1 3

Hi - If it works like my store, once you add the customer and include their email address, your draft order should be able to be sent.  I do a lot of cash sales through my external POS and as long as a customer is selected (even if it's 'Cash Sale'), I can at least accept a direct payment etc.  Hope that helps!  Char

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Practice
New Member
2 0 0

Hi Charp,

The doesn't send even when the customer is added with their email.

I'm wondering if the problem I'm facing is due to my account still being in the free trial stage.

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Charp
Excursionist
26 1 3

Oh - that sounds like a question for one of the Shopify experts then!  I'm just a merchant.  It works well in the paid version for me.  Good luck!

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AshleighBord
New Member
1 0 0

Did you ever get an answer for this? I am having the same problem.

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