Edit Shipping Method Box Text

Tourist
9 0 1

Hello All

I'm really hoping one of you fine folk can help me out, I find myself in a bit of a bind.

Is there anyway I can customize the text in the SHIPPING METHOD field where it says "There are no shipping methods for your cart or destination?" I want to direct them to customer service or to our page with dealers on it. 

For some teritories we have dealers and want our customers to buy from them, so we dont ship to Japan and elsewhere for that reason.

But also, we don't offer any international shipping options for orders under $300, and for orders $300 and over we charge $65. Normally this isn't an issue because our cheapest product is $600 not accounting for our accessories. However, recently we've seen some orders just for accessories from our international customers. They love our product and I'd really like to keep that love going when they want to buy accessories after the fact, but when they go to check out with, say, a $175 or $60 order, not having a shipping option really sucks for them. I want them to contact customer service so we can do a seperate shipping option specific to them (one that I dont want to add a shipping tier for because the price fluxuates so wildly depending on where it's shipping. Like from $20 to $60, so having a seperate tier doesn't make much sense.)

I know I could lower the shipping threshold to whatever the cheapest item we're willing to ship is, but who wants to pay $65 shipping on a $60 order? I also know I could do a 3rd party calculated shipping plugin but we can't upgrade our shopify at the moment to enable that feature.

I'm losing business on this silly hicup and altering the text in that shipping method field would make things so much easier for us and for our customers. Please help :)

Sending good vibes!
Josh

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Shopify Staff
Shopify Staff
33 0 4

Hi Josh!

Thank you for giving us a little insight into your business! It’s great to have that much context.
If you’d like to change that text, follow these steps:

  1. Click on Online Store > Themes

  2. Click Actions > Edit Languages

  3. In the search filter, write “There are no shipping methods for your cart or destination”

  4. Change text in box below:


However, you may be able to get away with just using our Shopify Shipping! Shopify Shipping is for US/Canadian merchants and can do two things:

  • Allow you to print shipping labels in your admin.

  • Offer your customers real time carrier calculated rates at checkout for USPS, UPS, DHL (US Merchants), Canada Post (Canadian Merchants). The rates are based on the total weight of the order, the package size and weight, your shipping address --> customers shipping address and Shopify's negotiated rates with the carrier for the plan you are on.

Shopify Shipping real time rates and label printing is included in all plan levels. Here is a general guide on our negotiated rates.

I think what you referred to in your post is our Custom Calculated Rates. It can be used with Shopify Shipping, as the way of allowing merchants to use their third party carrier accounts to calculate the rates based on their own negotiated rates with that carrier. It also allows for integration with apps that give robust ability to specialized your shipping rates.

All that said, at this time, Shopify Shipping should be able to help - at no extra cost!
Hopefully this helps you out on your quest to helping out your loyal customer base!

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Tourist
9 0 1

Thank you so much!!! You're a champion!

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Tourist
9 0 1

I can't seem to put href links in the page? Is code not supported? The straight link itself also doesnt work :/

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Highlighted
Shopify Staff
Shopify Staff
33 0 4

Hi Josh!

That is correct, href links and code are only supported in fields where html is noted.

You could use a service like bit.ly and make a really simple link for someone to type into their browser, or even suggest they copy and paste in that language. See below image:

I hope that helps!

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