Email not being sent for Custom order fulfilment

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Tourist
4 0 2

Hey all,

 

I've just set up a store with custom order fulfillment to one fulfillment service, I've used my email address to test (have tried two, actually). I've followed the instructions on the shopify help pages- products are set to be fulfilled from the fulfillment service, the email is correct but when I manually "fulfill" the order, unticking the "notify customer" checkbox so only the packing service is notified nothing happens. No email is received.

 

Does anyone know how to resolve this?

Regards,

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New Member
1 0 0

I'm having the same issue. 

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Tourist
4 0 2

It turned out that you have to assign the fulfilment method to the actual products, and if you've had an order before you make that change no amount of re-sending the fulfilment request will work. It worked for the next order though.

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