Enabling Local Pickup for Online Orders option not available

Solved
Highlighted
New Member
2 1 2

Hello,

 

I am trying to enable the "Local pickup for online orders" but I do not see the "Additional Delivery Methods - Pickup" option under Settings -> Shipping.

 

No Local Pickup Option.PNG

Following the instructions from:

https://help.shopify.com/en/manual/sell-in-person/pos-classic/shopify-pos-from-admin/buy-online-pick...

 

I have enabled both:

- multiple location inventory

- multi-origin shipping

 

My store has 2 locations and I don't have Shopify Plus so I don't believe I have custom checkout enabled so I think I've met the eligibility requirements.

 

Does anybody have any ideas? The store locations are in Nova Scotia, Canada.

 

Thanks,

 

Shea

0 Likes
Highlighted
New Member
2 1 2

This is an accepted solution.

Note to anyone else with the same problem:

 

I reached out to support and they were able to fix the issue. It was a configuration problem that only tech support could solve so if you have met all of the eligibility requirements and still don't have the option reach out to support sooner rather than later.

2 Likes
Highlighted
Shopify Expert
14 0 2

Thank you! Dealing with the exact same issue. I really appreciate the sharing of knowledge. Reaching out to support now.

- Jesse Michel | Shopify Expert
1 Like