Hey @classicdre ,
Have you tried reaching out to their support teams regarding this?
It could potentially be a conflict between Advanced Shipping Rules (ASR) and Product Options by Bold. We have a shipping calculation app as well (Intuitive Shipping), and it could be a number of things, but I can give you a few troubleshooting steps to start with.
I hope this gets resolved quickly!
Dani here from the Shopify team. Thanks for reaching out.
As @SharonReeds has already mentioned this may be caused by a few different things including your shipping settings and how the apps are configured individually and performing together.
Are you able to share a screenshot of your shipping settings? We'll want to make sure that your rates are all-encompassing. For example, if your rates are weight-based we'll want to make sure that there are no gaps between the weight classes.
Looking forward to getting to the bottom of this with you!
All the best,
Dani | Social Care @ Shopify
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