Error in checkout: "We don't offer shipping to United States "

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New Member
3 0 0

Hi can I ask for your help with this error I encountered during my checkout page, please see screen shots below for my shipping settings.Error6.jpgError5.jpgError3.jpgError4.jpgError1.jpgError2.jpg

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Shopify Staff
Shopify Staff
651 39 84

Hi, @JPI !

 

Katy here from Shopify. I hope all is well with you!

 

Thanks so much for providing such detailed screenshots here - these are very helpful in allowing us to help you!

 

Based on what you have shown, everything does appear to be in order. I have gone ahead and attempted a test order using the information in this screenshot here. This does now appear to be working for me:

 

21-42-oa1yf-64e7g

 

I am thinking that in this case it may then be relating to your browser cache, and previous shipping info being stored by mistake. Would you be able to clear your cache or test this out using a different browser?

 

Do let me know how this goes for.you, or if you have any questions. I am happy to help!

 

Cheers,
Katy

Katy | Social Care @ Shopify
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New Member
3 0 0
Hi Katy,

I figured it out, i forgot to setup the rates, please see captured image
below. Thanks for your help.

[image: image.png]
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Shopify Staff
Shopify Staff
651 39 84

Thanks so much for your reply, @JPI !

 

I don't think your image has uploaded here, but thanks for clearing this up. 

I had thought the rates had been specified - my mistake. Though in either case I am glad it is working now for you. 

 

Wishing you all the best with your business!

 

Cheers,

Katy

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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