Error message on verifying UPS account

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Excursionist
29 0 4

We have a UPS shipping account and the Shopify "Verify your UPS® account" page throws me an unhelpful error and I can't find a troubleshooting guide.

"An error has occured, please try again"

I've tried invoice information from two different invoices, and even retyped them to make sure they're correctly entered.

I've since closed that verification page, gone back into shipping settings, now it's not asking me to correct my UPS settings. Did the verification "take", making it a temporary spurious error? I goto Settings -> Shipping -> Manage Carriers, my shipper number and rate choice is correct, I click "Submit" and the site says "Account Updated" without asking for verification info again.

Thank you.
 

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Shopify Staff
Shopify Staff
47 0 22

Hey Jeff,

Elissa here from Shopify's Shipping support team. I'd be happy to take a look at this! Would you be able to shoot us an email at shipping-support@shopify.com (addressed to Elissa), with your store address?

Thank you!

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Excursionist
29 0 4

I just sent the email. I forgot to put your name in the email.

Thank you.

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