Error message with paypal

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New Member
3 0 0

When I try and check out with Paypal the message says

'It looks like this page is redirecting to a page that isn't compatible with this editor. To ensure that your redirect doesn't interfere with the editing experience, replace window.location.href = with window.top.location.href = in your theme's JavaScript over here.'

Not sure which page I need to edit when I go into the javascript?

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Shopify Staff
Shopify Staff
683 85 122

Hi, @RocProducts,

Hank here from Shopify.

Normally that message can appear in a number of ways, which I will share with you.

It can appear if you are still on a trial plan as the checkout is disabled when not on a paid plan. If you are logged in to your admin whilst browsing your site as a customer, have edited your theme code and it is showing a broken link, or if there is something wrong with your PayPal account. Having your website password-protected can also affect external gateways.

Sometimes it can also be a case of it being a localized issue like your browser or Internet Service Provider (ISP). Can you try opening your website using incognito mode to see if you are able to purchase via PayPal? If it does, then can you try clearing your cache?

Lastly, can you share your store URL, and I can test this on my end for you?

Any further questions, let me know!

All the best,

Hank

Hank | Social Care @ Shopify 
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New Member
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Thanks Hank, I managed to get paypal working by going 'incognito' however I'm having no luck with the credit card payments, getting a 'your payment cannot be processed at this time please try again in a few minutes'. Tried a couple of different cards on a few attempts

Ayy suggestions

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Shopify Staff
Shopify Staff
683 85 122

What payment gateway are you using? Have you reached out to them already if not using Shopify payments?

Also, can you share a screenshot of the error you are seeing?

As you mentioned the incognito window resolved the PayPal issue, have you tried clearing your cache since?

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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RocProducts_0-1600347887006.png

I'm trying to use the Visa gateway. I think the Payments and business info are set up correctly? Do I have to create a relationship directly with Visa . Mastercard / Amex etc or is this done automatically by Shopify?

 

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Shopify Staff
Shopify Staff
683 85 122

What payment gateway are you using?

From your screenshot, it looks like it is a temporary issue, or something more localized. But reaching out to your payment gateway (Settings > Payments) should give you more information if there are any issues.

But no, you should not need to set up directly with Visa/Mastercard, etc.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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