That’s an unusual message! I’m happy to help look into this for you, so I have a few questions to get us started with troubleshooting it:
Looking forward to your response.
Thanks for checking in about this. That error notification is most often due to the inventory management and/or shipping location of your products not being set up correctly. Are you managing the inventory of all of your products on your own? Or are you sourcing them from a supplier through an app?
For products that you are shipping yourself, ‘Shopify’ must be selected in the ‘Inventory managed by’ section of your product page. If you are using an app, please ensure that the correct one is selected in this section. You can find the steps to check this within an earlier post of mine in this thread on 11-16-2019.
Once your ‘Inventory managed by’ setting is correct, you’ll then need to be sure that you have the corresponding location included in the ‘Ships from’ section of your shipping profile in ‘Settings > Shipping and delivery > Manage’ as seen below. You can read more about shipping locations in this Help Doc.
Let me know how it goes and if this does or doesn’t resolve it. I’m here to work through this with you!
Hi Joel i am having the same problem too ! I added all my products into my inventory and added shipping including Rates . My mistake is i opened my store and did not do a run test on it and now i am struck with t " your cart has been updated and the items you added cant be shipped to your address . Remove the items to complete your order. I repeated the process but below it it also states there is no shipping methods available and i am confuse because there is . I Need help Asap please
Hi - I'm having this issue as well and after many chats/emails with service reps, it is still not fixed. Based on the threads here, I have confirmed my carrier as Printify, verified the weight in lbs (not oz), created my zones and added shipping rates by the carrier and there is no inventory, only POD. with images included, you can see I have 1 location - 4 zones yet is says no rates for 1 location? I can't find what I'm doing incorrectly - can anyone help a gal out?
Hey, @714creative! Sorry to hear you have been struggling with this, and haven’t found a solution yet. It seems like you’ve checked most of the parameters that we would have gone through together, so thanks for letting me know that!
Before we proceed with looking directly at your account in order to troubleshoot this, there is one more parameter I’ll get you to check. I actually went over it earlier in this thread on 11-16-2019 and it is the ‘Inventory managed by’ for each of your products. If you are using Printify, and already have Printify shipping rates set up, the missing piece of the puzzle is the link to your products by having it set to Printify, as seen in the example below:
If you find that the inventory is still being managed by Shopify for all products, and you have a lot of products and variants, you can use the Bulk Editor to update it. The field to add is ‘Fulfillment service’ as seen here:
Let me know if this helps!
Thank you for the screen shots - I have completed these trouble-shooting tasks and it helped BUT do I also need to add some sort of inventory quantity? After completing the tasks, I tried to complete a test purchase and it says all items are sold out.
If I check the box "continue selling when out of stock" will that fix it?