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I’m Helen from Shopify Support. Thanks for your question.
It does sound like you have your shipping profile set up correctly, that’s great! Next, please check that your ShineOn products are set to be managed by ShineOn, and not Shopify or another fulfillment service.
You can do this by clicking on Products from your Shopify admin, and adjusting this in the ‘Inventory’ section of each product and variant. It looks like this:
Let me know if this helps.
That's great, @lolaflores! I'm so happy we were able to get it sorted out for you.
Let me know if you have any more questions.
Hey, @Everything-Diva .
Thanks for jumping in on this thread! I’m happy to help you get this figured out too.
With Shipping Profiles, each group of products that has the same shipping requirements, needs to have it’s own shipping profile set up.
Therefore you need to have one profile set up containing the products that are ‘Free + Shipping’, the zone(s) you are shipping to, and the rates that apply to them. And then a second profile set up for your products that are not ‘Free + Shipping’, but instead have shipping rates based on their price, or weight. The rates that apply to each product being purchased, will combine at the checkout.
Please see here for our Help Doc on creating a shipping profile.
If you are still having trouble once you have assigned separate shipping profiles to each group of products with the same rates, please let me know. I’m here to help.