following scenario for an order:
The customer pays 90€ and in the system 5€ discount get allocated to each item.
Now if the customer sends back Item 1 the system automaticaly will only refund the customer 45€.
What we want:
What we tried:
What is the problem:
This is a specific case but it is a common issue on ecommerce platforms that absolute discounts are allocated on the items although the belong to the cart. I was working for different ecommerce-companies now and this always leads to customer-complaints which is everything different but customer first. So I would like to tackle that topic.
Curious to hearing back on that.