Express Payment Options not showing on checkout

Neil6
New Member
2 0 1

Express Payment Options (Paypal, Google Pay etc) do appear on checkout.

Website is

https://rockphotographerscollective.co.uk/

Help? Thanks

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1748 194 436

Hey there, Neil! 

Bo here from Shopify Support.

That is a really great question, I was able to replicate the issue on my side also. This can happen for a number of reasons, the two most prevalent ones being 1) the express checkout methods have not been enabled or 2) test mode is activated. 

If you go to Settings > Payment Providers and click Edit under Shopify Payments you will be able to see which of these to issues are at fault. The reason that the express checkouts are disabled when test-mode is activated is that Shopify Payments is not able to simulate a test charge when a customer goes to a different checkout such as Google Pay or Apple Pay. Once test mode is deactivated these options should present themselves on checkout. It should also be noted that the checkouts displayed are specific to the browser and device a customer is checking out with. If the customer is using, for example, a PC and Firefox they will not see an option to checkout with Apple Pay, whereas, they would if they were checking out on Safari on their iPhone. 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help

All the Best,
Bo

Bo | Retired Staff Member

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Neil6
New Member
2 0 1

Hi Bo

Thanks so much for the reply. I checked and you were correct that we did have 'test mode' still turned on.

But with that now turned off, we're still not getting the additional express checkout buttons on the Customer infomation page of the checkout process.

What else do we need to do?

Many thanks

Neil

 

JML_41
New Member
2 0 0

Hello, 

Could I get some help with this. I checked both options you listed. I am not in test mode. I do not see any express checkout options for my store on either cart or checkout, however I see them on my other store but the themes are identical so I'm confused.

How would I enable them? I haven't seen an option to do this.

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Miramar123
New Member
2 0 0

I have the same problem .. can't see the express checkout on my checkout page.. tried everything but still can't figure out the problem.

Please help

 

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tyler31
New Member
2 0 0

I  also have the same issue

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MohammedNoor
New Member
2 0 0

Same issue here. PayPal express checkout isn't available although I've activated the service.

Just wondering, does the location of the Shopify store have anything to do with this? for example, I'm in United Arab Emirates, so are PayPal payments restricted? any idea? 

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MichaelSchmidt
New Member
2 0 0

Hello Bo,

I hope its okay to ask this question after some years in this topic again. I guess, opening a new ticket about the same topic isnt necessary.

The express checkout buttons are gone in the checkout page. I just bought the motion theme and work with pagefly silver edition.

I checked every suggestion, recommendation and topic about this case in the help center.

I enabled the express checkout in the settings, in the customizer, test mode is not activated, paypal/amazon etc. is also activated and is working.

About a week ago, everything was fine. Now the buttons are gone in the checkout page. In the cart (which comes from the right side) you can see every express checkout button (also the cart-page), but not in the checkout any more.

My website: golferfolg.myshopify.com

Hope you can help me. 

Best Regards,

Michael

 

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Dunxan
New Member
1 0 0

I had this problem too, as i directly send customers to the checkout page for less friction when buying from my store.

 

I have found a recourse showing how to get it to work on the checkout page!

  1. In the Sections folder, click cart-template.liquid. If your theme doesn’t have a cart-template.liquid, then click cart.liquid in the Templates folder.

  2.  look for this code:

"{% if additional_checkout_buttons %} <div class="additional-checkout-buttons"> {{ content_for_additional_checkout_buttons }} </div> {% endif %}"

3.  Remove this code.

This is all you have to do! Save the code and you'' find the buttons are now on the checkout page (Bare in mind this does take the buttons away from the cart page - but if you send your customers straight to the checkout page they'll find it faster and easier = MORE CONVERSIONS)

Hope this helps!

 

Official resource is here if you need more info:

https://shopify.dev/tutorials/customize-theme-add-more-checkout-buttons-to-cart-page?utm_campaign=Gu...

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