I have my shop on the Shopify payment, but I keep getting payout failed with every transfer. My bank account information is correct and bank has no notification of failed transfers. Is it possible to have this money go through the paypal gateway or am I stick and not able to get my money until something is fixed?
Hi there Adam!
Diana here from the Shopify Support Team.
Shopify Payments is not currently able to deposit funds into specialty accounts like PayPal, so you would definitely need to get the situation with your payouts looked into by one of our Shopify Gurus--I would suggest reaching out to them at your earliest convenience so we can move forward with getting you your funds. :)
Hope this helps!